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Website Terms & Conditions
Welcome to our website
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.trionic.com.au’s relationship with you in relation to your use of this website.By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.trionic.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
These terms and conditions were most recently updated on 30 January 2023.
Prices
All prices include Goods and Services Tax (‘GST’) and shipping charges.Ordering
You can order online in our web shop, over the phone 1300 50 30 30, or via e-mail to [email protected].Payment
Customers can choose between the following payment methods:Credit Card
We use the STRIPE's PCI-DSS-certified card payment method. We accept the following cards: Visa, MasterCard, Maestro, and VisaElectron. The money is reserved in your account when the order is received. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secureand encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment: 3D-Secure— a standard designed by Visa and MasterCard in order to create a secure way to verify online consumers.Advance Payments
Before the goods ship, you will receive an invoice. When we receive your payment, we will ship your order.PayPal
Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.Delivery
Physical goods may be delivered by UPS (international or Australia, Startrack (Australia only), Australia Post (Australia only) and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.trionic.com.au.Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
Limitation of Liability
It is an essential pre-condition to you using our website that you agree and accept that www.trionic.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Competition and Consumer Act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.trionic.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.You must be over 18 years of age to use this website and to purchase any goods or services.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.trionic.com.au’s rights and obligations to each other.End of Purchase Agreement
Your contracting partner for all orders is Lightwave Trading Australia Pty Ltd., MD David Zohs. The contract of sale shall be completed upon Lightwave's fulfilment of said contract, which occurs upon the delivery of the goods. When ordering via telephone you shall receive verbal information regarding the receipt of your order as well as the details of the contract. When ordering via Internet you shall receive electronic information (via e-mail) regarding the receipt of your order as well as the details of the contract.Return and Refunds
Please see our Returns Policy for Australia and New Zealand. Trionic.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Trionic Australia does not offer or accept returns of purchased equipment. However, at our discretion, you may be able to return the Walker or Veloped to our office in Melbourne Australia. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Trionic.com.au.Returned products should be sent to:
Trionic Australia c/o Lightwave Trading Australia Pty Ltd.
Telephone: +61 409 960 050
Ownership Rights
The goods shall remain the property of Lightwave Trading Australia Pty Ltd. until complete payment is received.Guarantee
The brand Trionic offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.Disclaimer
To the fullest extent permitted by law, www.trionic.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.trionic.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of www.trionic.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
Your Privacy
At www.trionic.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. www.trionic.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.trionic.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.trionic.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.